Palace Museum Tickets: Passport Booking and Entry
Use the Palace Museum's own ticket route, match the reservation to the passport, and recheck live entry and closure notices.
Use the Palace Museum's official route. International visitors can follow its English instructions and send the required name, passport number, and visit date to the official ticket email, or use the official Palace Museum mini-program. The museum says it has not authorized third parties to sell admission, so do not treat a marketplace listing as an official ticket. Carry the original passport used for the reservation.
Do the three stepsMatch one official reservation to one original passport
Book through the Palace Museum route, copy passport details carefully, and let the current ticket order and visitor notice control the visit.
How to book this attraction
Start with the venue-operated route. Use another platform only when the venue names it or the stated fallback condition applies.
Palace Museum international booking instructions
Official websiteRun by the venue
The Palace Museum Book TicketsSend each visitor's full name, passport number, and intended visit date to bookingticket@dpm.org.cn at least one calendar day in advance. Wait for the museum's confirmation.
- Passport
- Passport route confirmed
- Account and phone
- The published email route does not require a mainland mobile number.
- Payment
- Follow the payment instructions returned by the museum. The public English page does not confirm foreign-card checkout.
- Language
- English
Palace Museum official WeChat mini-program
Official mini-programRun by the venue
故宫博物院Search WeChat for the exact mini-program name 故宫博物院, choose Passport, and enter the details from the original passport you will carry.
- Passport
- Passport route confirmed
- Account and phone
- WeChat account and phone requirements depend on the current mini-program flow.
- Payment
- Check the live official checkout. Foreign-card payment is not confirmed by the reviewed ticket notice.
- Language
- Chinese
Do these three things
These three actions cover the normal path. Special cases and deeper detail follow below.
- 1
Open the official ticket route
Use the official English booking instructions or search WeChat for the exact mini-program name 故宫博物院. Do not use a marketplace listing as the official ticket.
- 2
Match the passport and order
Enter the passport details exactly, save the official order, and carry the original valid passport used for the reservation.
- 3
Recheck the visit notice
Before travel, confirm the entrance, closure or special-event notice, service information, and any order cutoff that applies.
What does the current reservation show?
The valid order and current museum notice control. Do not treat a seller's claim as an admission decision.
Prepare for the booked visit
Carry the original booking passport and keep the current order, date, session, and entrance easy to show.
Use the official service route
If the order cannot be found or the passport does not scan, go to the official visitor or ticket service point before the applicable cutoff.
Move the visit
If official inventory is unavailable, choose a flexible nearby plan or another date. Do not buy an unofficial fast-entry promise.
You are ready when...
- The reservation is in the correct name and passport details.
- The original valid booking passport is packed.
- The date, session, entrance, and latest visit notice have been checked.
- A nearby flexible plan is saved if the visit cannot go ahead.
Special cases and detailed steps
Use these sections when the normal path does not fit your conditions. They cover exceptions, extra checks, and longer recovery steps.
Use the Palace Museum's own route
China has no national attraction-booking system. For this visit, use the Palace Museum's official route. International visitors can follow the museum's English instructions and send their full name, passport number, and intended visit date to the official ticket email. The official WeChat mini-program is named 故宫博物院.
The museum says it has not authorized third parties to sell admission. Do not treat a Meituan or other marketplace listing as an official Palace Museum ticket.
Do not use an old screenshot as proof of the current booking form. Check the live page before you enter personal information or pay.
Keep the passport and order matched
Copy the passport details exactly and carry the original valid passport used for the reservation. Keep the official order available. A passport copy or order screenshot may help staff understand a problem, but neither is a promised replacement for the original booking document.
The current notice says one document may reserve one ticket for one visit date. This is a dated rule, not a permanent promise, so recheck it before booking.
Recheck the visit conditions
Before leaving, confirm the date, session, entrance, closure notices, special-event notices, and official service information. If the order cannot be found or the passport does not scan, use the official visitor or ticket service point before the applicable cutoff.
A staffed point may explain the current route. It cannot be promised to create a sold-out ticket or guarantee entry. If no valid ticket is available, move the visit or use a flexible nearby plan instead of an unofficial seller.
If something does not work
Match the issue to one recovery step, then move to the backup when time matters.
The order cannot be found
Check the official account and order details, then use the museum's official service point with the original passport and any order evidence.
The passport does not scan
Stop at the official staffed route with the original booking passport. A copy or screenshot is supporting evidence, not a promised entry document.
The date is sold out or the museum closes
Do not accept an unofficial fast-entry claim. Move the visit or use the flexible nearby plan after checking current official information.
If the order is missing or the passport does not scan, take the original passport and order evidence to the official visitor or ticket service point before the applicable cutoff. Staff may explain the current route, but entry still depends on a valid reservation and the museum's decision. With no valid ticket, use a nearby flexible plan or move the date.
Sources and currentnessReviewed 19 Jul 2026; next review due 26 Jul 2026
Recheck when it matters: Reopen the official order and Palace Museum visit page. Confirm the date, session, entrance, current closure and special-event notices, service-point information, and the exact original document required. Recheck the current one-document booking rule rather than treating it as permanent.
- Palace Museum online ticketingThe Palace Museum
- Palace Museum visitor noticeThe Palace Museum
- Palace Museum visit pageThe Palace Museum
Frequently asked questions
Can a foreign visitor book with a passport?
The visitor notice reviewed on 19 July 2026 lists a passport among accepted documents for non-mainland visitors. Recheck the current notice and booking form before paying.
Is a passport copy enough for entry?
Carry the original valid document used for the reservation. A copy or screenshot can help explain a problem but is not a promised entry credential.
Can the service desk sell a sold-out ticket?
Do not rely on that. A staffed point can explain an order or document issue, but ticket availability and entry remain subject to current museum rules.